cv111 Privacy Policy for Bangladesh Players

1 Introduction

This Privacy Policy explains how cv111 ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the cv111 platform at cv111.live and through the cv111 mobile app.

cv111 is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for legitimate purposes, and protect it with industry-standard security measures. This policy is written in plain language so that every Bangladesh player can understand exactly how their data is handled — not buried in legal jargon.

By registering an account on cv111, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the cv111 platform.

2 Data We Collect

cv111 collects personal data that is necessary to operate the platform, verify player identity, process payments, and comply with legal obligations. The categories of data we collect are set out below.

cv111 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law for responsible gaming purposes ( such as self-exclusion records).

3 How We Collect Data

cv111 collects your personal data through the following channels:

• Registration: When you create a cv111 account, you provide your name, mobile number, email address, and date of birth directly to us.
• Identity Verification: When we request KYC documents, you upload copies of your national ID or other identity documents through the platform.
• Deposits and Withdrawals: When you make a payment, transaction data is passed to cv111 by our payment processing partners.
• Platform Usage: As you use cv111, we automatically collect technical and usage data through cookies, server logs, and analytics tools.
• Support Interactions: When you contact cv111 support via live chat or email, we collect the content of those communications.
• Promotions: If you participate in cv111 promotions or surveys, we collect any information you provide as part of those activities.

4 How We Use Your Data

cv111 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was collected.

• To create and manage your cv111 account.
• To verify your identity and age in compliance with our legal obligations.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To monitor gameplay for responsible gaming purposes and identify players who may need support.
• To send you account-related communications such as security alerts, deposit confirmations, and withdrawal notifications.
• To send you promotional offers and bonuses — only if you have opted in to marketing communications.
• To improve the cv111 platform based on how players use it.
• To resolve disputes and respond to support requests.
• To comply with applicable laws and regulatory requirements.

cv111 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players, except where required for fraud prevention or legal compliance.

5 Who We Share Data With

cv111 does not sell your personal data to any third party. We share data only where necessary to operate the platform or comply with legal obligations. The categories of third parties we may share data with are:

• Payment Processors: bKash, Nagad, Rocket, and other payment partners receive transaction data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC providers may receive copies of identity documents you submit for verification.
• Game Providers: Game software providers may receive a player identifier and gaming session data to operate their games on the cv111 platform.
• Analytics Providers: Anonymised or aggregated usage data may be shared with analytics platforms to help us understand how the platform is used.
• Legal and Regulatory Authorities: cv111 will disclose personal data to law enforcement, regulators, or courts when required to do so by law.

All third parties who receive personal data from cv111 are required to handle that data securely and use it only for the specific purpose for which it was shared. cv111 does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

cv111 uses cookies and similar tracking technologies on the cv111.live website and in the cv111 app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

The types of cookies cv111 uses:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics Cookies: Collect anonymised data about how players use the platform — which pages are visited most, where players drop off, and how features are used. This data helps us improve cv111.
• Marketing Cookies: Used only if you have opted in to marketing communications. These help us show you relevant promotions and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the cv111 platform. Disabling other cookies may affect your experience but will not prevent you from playing.

7 Data Retention

cv111 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The general retention periods we apply are:

• Account and Identity Data: Retained for the duration of your account plus 5 years after closure, in line with anti-money-laundering regulations.
• Transaction Data: Retained for 7 years after each transaction for financial record-keeping and regulatory compliance.
• Gaming Data: Retained for 5 years after account closure for dispute resolution and responsible gaming monitoring purposes.
• Support Communications: Retained for 2 years after the support interaction is closed.
• Technical and Usage Data: Retained for 12 months on a rolling basis.

When data is no longer required, cv111 securely deletes or anonymises it so that it can no longer be linked to you as an individual. If you request deletion of your account, we will action your request within 30 days, subject to legal retention requirements that may require us to keep certain records.

8 Your Rights

As a cv111 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].

• Right of Access: You can request a copy of all personal data cv111 holds about you. We will provide this within 30 days of your request.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: You can request deletion of your personal data. We will comply where we are not legally required to retain the data.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: You can request your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to Object: You can object to the use of your data for direct marketing at any time. You can also object to other uses of your data where we rely on legitimate interests as our legal basis.
• Right to Withdraw Consent: Where we rely on your consent to process data — such as for marketing communications — you can withdraw that consent at any time.

9 Data Security

cv111 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data in transit is encrypted using TLS 1.3 protocol.
• All data at rest is encrypted using AES-256 encryption.
• Passwords are stored as salted hashes — cv111 staff cannot see your password.
• Access to player data is restricted to authorised staff on a need-to-know basis.
• All staff access to player data is logged and subject to regular audit.
• cv111 conducts regular security assessments and penetration testing.
• In the event of a data breach that affects your personal data, cv111 will notify you within 72 hours of becoming aware of the breach.

While cv111 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10 Minors

cv111 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or use the cv111 platform.

If cv111 discovers that personal data has been collected from a person under 18, we will immediately close the associated account, void any balances, and delete the personal data as quickly as possible. If you believe a minor has registered on cv111, please contact us at [email protected] immediately.

11 Policy Changes

cv111 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players by email and display a prominent notice on the cv111 platform for at least 14 days before the changes take effect.

The "last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically so you stay informed about how cv111 protects your privacy.

Continued use of the cv111 platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv111 handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond promptly.

• Email: [email protected]
• Live chat: available 24/7 directly on the cv111 platform and app
• Response time: under 5 minutes via live chat, under 2 hours via email

For data rights requests specifically, please use the subject line "Data Rights Request" in your email so we can route your enquiry to the right team. We will acknowledge your request within 48 hours and respond in full within 30 days.

For responsible gaming support and self-exclusion requests, visit our Responsible Gaming page. For the full rules governing your use of cv111, see our Terms and Conditions.